RETURNS & REFUNDS POLICY

 

 

Returns & Refunds

 

At Nabrey, we hope you love every piece of jewellery you receive.If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

 

 

Return Conditions

 

To be eligible for a return, items must:

• Be unworn and unused

• Be returned in their original packaging

• Be in their original condition

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Non-Returnable Items

 

The following items cannot be returned unless faulty:

• Earrings

• Personalised jewellery

• Custom-made items

 

 

Faulty or Damaged Items

 

If your item arrives damaged or faulty, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs

 

 

Refunds

 

Once your return has been received and inspected, refunds will be issued to the original payment method.

 

Shipping costs are non-refundable unless the item is faulty.

 

 

Contact

 

Email: info@nabrey.com